ordermetrics

Data deletion

Effective

ordermetrics keeps the business data you connect on your Mac. This page explains how to delete it, how to end the app's access at each provider, and how to ask us to delete anything we hold. For more detail, see our privacy policy.

Delete data on your Mac

Everything the app downloads from your sources is stored on your Mac, in the app's data folder. In normal operation we do not have a copy, so you delete it yourself, in either of these ways:

  • In the app. Remove a source to delete that source's data and discard its access token. Delete the workspace to delete all of its sources and data.
  • On your Mac. Quit ordermetrics, then delete the app's data folder. By default it is ~/Library/Application Support/ordermetrics. To open it, choose Go > Go to Folder in the Finder and enter that path. Deleting the folder deletes the data the app downloaded. To make sure no access remains, also revoke access at each provider, as described below.

Moving the app to the Trash does not by itself delete its data folder. If you back up your Mac, for example with Time Machine, copies may remain in those backups until they are removed.

Disconnect and revoke access

Disconnecting a source in the app discards its access token, so the app can no longer read from that provider. You can also revoke the app's access at the provider at any time:

  • Google: Google Account > Security > third-party access. Find ordermetrics and remove its access.
  • Meta: Meta > Business integrations. Find ordermetrics and remove it.
  • Shopify: Shopify admin > Apps. Uninstall the ordermetrics app, or the app you created for it.
  • Other providers: remove the app, or delete the key you created, in that provider's settings.

Revoking access stops the app from downloading new data. It does not delete data already on your Mac. Delete that as described above.

Ask us to delete what we hold

In normal operation we do not hold the business data you connect. We may hold:

  • emails and feedback you sent us;
  • license and billing details, if you have a paid plan;
  • diagnostic reports you chose to send;
  • what an optional online feature needed while you used it, such as an alert's rule and the figure it reports;
  • technical logs from our online services.

To have it deleted, email hello@ordermetrics.com with the subject "Delete my data". Please include:

  • the email address you used with us, if it is different from the one you are writing from;
  • whether you want everything deleted or only certain items;
  • which optional online features you used, if any;
  • your license or order number, if you have one.

We may ask you to confirm that the request comes from you. We complete deletion requests within 30 days and confirm by email when it is done. We may keep a record of the request, and anything the law requires us to keep, such as payment records for tax purposes.

If you remove ordermetrics at Meta or Google

If you remove ordermetrics from your Meta or Google account, the access token the app holds stops working. The app can no longer download data from that account.

The data the app already downloaded stays on your Mac until you delete it, in the app or by deleting the app's data folder, as described in delete data on your Mac. In normal operation we do not receive that data, so we have no copy of it to delete. The exceptions are what you chose to send us, such as a support email or a diagnostic report, and what an optional online feature you turned on needed, such as an alert's rule and the figure it reports. If you want us to confirm what we hold about you, or to delete it, email hello@ordermetrics.com.

Content sent through the assistant

When you use the assistant, the app sends your request and its context to OpenAI through your own ChatGPT account. That content goes to OpenAI, not to us, so we have no copy to delete. OpenAI handles it under the terms and settings of your ChatGPT account. To manage or delete it, use your ChatGPT account or contact OpenAI.

Contact

Common Equity LLC, 770 Mays Blvd, Incline Village, NV 89451, United States

Email: hello@ordermetrics.com